#134 – Penny Hopkinson on How Do I Structure a Franchise Operations Manual?

A professionally developed Operations Manual will equip your franchisees with all the tools needed to gain competitive advantage – year on year.

Penny Hopkinson is a franchise publishing consultant, content writer, and developmental editor who advises and coaches clients on how best to document their know-how and business systems so that franchisees can follow a franchisor’s proven system.

Her expertise encompasses more than 40 years’ experience as sub-editor, copywriter, Editor-in Chief and Managing Editor in the trade, technical, and specialist sector.

Tune in now and get Penny Hopkinson’s thoughts on:

  • What type of information do I need to get started?
  • What type of format should I follow?
  • How do I know I’ve covered everything?
  • And much, much more!

Website: Manual Writers International