A professionally developed Operations Manual will equip your franchisees with all the tools needed to gain competitive advantage – year on year.
Penny Hopkinson is a franchise publishing consultant, content writer, and developmental editor who advises and coaches clients on how best to document their know-how and business systems so that franchisees can follow a franchisor’s proven system.
Her expertise encompasses more than 40 years’ experience as sub-editor, copywriter, Editor-in Chief and Managing Editor in the trade, technical, and specialist sector.
Tune in now and get Penny Hopkinson’s thoughts on:
- What type of information do I need to get started?
- What type of format should I follow?
- How do I know I’ve covered everything?
- And much, much more!